Frequently Asked Questions
1. Store Account & Purchase
Each purchased product will be bound to your personal account, so you need to create one first.Where can I download my purchased products?
You have to log into your account and visit your Purchased Products page.I purchased a product, but it is not listed under my purchased products. Why?
You can download your product as soon as the payment was confirmed. This may take a few minutes. If it takes longer than one hour, you may want to contact us for further information about your order.I forgot my account password, how do I retrieve it?
To get a new password, use the form on the Forgot Password page.How do I change my E-Mail address?
To avoid abuse of an account, it is not possible to change your address. If you REALLY need to change it, in case of loss or provider change, please contact us.
2. License & Activation
Yes, you are allowed to install our products on all your personally owned devices.