Frequently Asked Questions
Store Account & Purchase
I bought a product, but it's not listed under my purchased products!
You can download your product as soon as the payment was confirmed. This may take a few minutes. If it takes longer than one hour, you may want to contact us for further information about your order.
I forgot my account password!
To get a new password, use the form on the Forgot Password page.
How do I change my E-Mail address?
To avoid abuse of an account, it is not possible to change your address. If you REALLY need to change it, in case of loss or provider change, please contact us.
Can I install Rapid on more than one computer?
Yes, you are allowed to install and activate our products on all your personally owned devices.
Can I use the Rapid Synthesizer in commercial music productions?
Yes, of course. No limitations or royalties!
Where should I put the supplied drum samples?
The drum samples are actually already included within the multi-samples. The ZIP drum packs, like Factory.Sounds.Drums.zip that comes with the factory content, are optional. You can put them anywhere on your drive and use them directly in your DAW or preferred sampler. It's just for convenience.
I dropped a wave file onto the oscillator display. Import doesn't work!?
You have to create a User Library first. Open the oscillator browser and click on LIBRARY in the bottom left and create one with New.. by entering a name.
I started Rapid like normally, but this time there's no sound!
Try clicking on the content button in the top row to open the Extension Manager. Are the Factory Sounds still shown as installed and activated (two green check marks)?
If not you may want to install or activate them again. Click on activate extensions in the bottom right and perform a new activation.
Please note: Importing older license.txt will not work. You have to request a new one.