Frequently Asked Questions
1. Store Account & Purchase
Each purchased product will be bound to your personal account, so you need to create one first.Where can I download my purchased products?
You have to log into your account and visit your Purchased Products page.I purchased a product, but it is not listed under my purchased products. Why?
You can download your product as soon as the payment was confirmed. This may take a few minutes. If it takes longer than one hour, you may want to contact us for further information about your order.I forgot my account password, how do I retrieve it?
To get a new password, use the form on the Forgot Password page.How do I change my E-Mail address?
To avoid abuse of an account, it is not possible to change your address. If you really need to change your it, please contact us.
2. License & Activation
Yes, you are allowed to install our products on all your personally owned devices.
3. Rapid Synthesizer
Yes, you can download a time limited demo version on this page.How do I use Rapid?
You can read the user guide on this page.
Currently, Rapid does not offer users the ability to add their own. Editing wavetables and samples requires a complex extended editor. As our focus lies on ease of use, we reserve these features for future version. Let us know if you are interested.